When reading Crossing the Chasm, one is presented with the magic number of $150,000 for a new product’s software license. Add to that 20% for support and $50,000 for implementation and you’ve got $230,000 (give or take).
There are lots of companies out there who charge for giving support on open-source projects – and that’s a fairly well understood business model.
But what about just charging support based upon the underlying product’s value – and the underlying product isn’t open source? I would imagine that the vendor doing this would give different levels of support, training, professional services and perhaps even legal indemnification.
What do you think?
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